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I|ONE
Network
Feature Comparison |
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I|ONE
Network
Monitor |
I|ONE
Network Management
Standard |
I|ONE
Network Management
Gold |
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Eligible Network Components |
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Windows Servers |
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Windows Workstations |
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Firewalls |
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Routers |
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Network Switches |
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Network Printers |
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24x7
Network / Server Monitor |
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Up / Down Status |
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Event Logs |
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CPU Utilization |
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Disk Space Utilization |
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Windows Services |
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Business Hour Support
Monday - Friday 8:30 am - 5:00 pm
Excluding Holidays |
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Remote Network / Server Management |
Standard
Hourly Rates |
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Remote Printer Management |
Standard
Hourly Rates |
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Remote PC Management / Help Desk |
Standard
Hourly Rates |
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On-Site Service
for issues that cannot be resolved remotely |
Standard
Hourly Rates |
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Scheduled On-Site Support |
Standard
Hourly Rates |
Standard
Discount |
Gold
Discount |
After Hours Support
Monday - Friday 6:00 am - 8:29 am
Monday - Friday 5:01 pm - 9:00 pm
Excluding Holidays |
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Remote Network / Server Management |
Standard
Hourly Rates |
Standard
Discount |
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Remote Printer Management |
Standard
Hourly Rates |
Standard
Discount |
|
|
Remote PC Management / Help Desk |
Standard
Hourly Rates |
Standard
Discount |
|
On-Site Service
for issues that cannot be resolved remotely |
Standard
Hourly Rates |
Standard
Discount |
Gold
Discount |
|
Scheduled On-Site Support |
Standard
Hourly Rates |
Standard
Discount |
Gold
Discount |
Nights, Weekends, and Holidays
Monday - Friday before 6:00 am
Monday - Friday after 9:00 pm
Weekends & Holidays all day |
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Remote Network / Server Management |
Standard
Hourly Rates |
Standard
Discount |
Gold
Discount |
|
Remote Printer Management |
Standard
Hourly Rates |
Standard
Discount |
Gold
Discount |
|
Remote PC Management / Help Desk |
Standard
Hourly Rates |
Standard
Discount |
Gold
Discount |
On-Site Service
for issues that cannot be resolved remotely |
Standard
Hourly Rates |
Standard
Discount |
Gold
Discount |
|
Scheduled On-Site Support |
Standard
Hourly Rates |
Standard
Discount |
Gold
Discount |
